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Kaylie Volpe
Undergraduate Thesis
A qualitative study examining the value derived from the client–real estate agent relationship
As a part of the curriculum of Barrett, The Honors College at ASU, students are required to complete an undergraduate thesis. My thesis explored the concept of "commercial friendship"–the odd place between social friendship and a transactional relationship–between residential real estate agents and their clients.
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Using one-on-one interviews with pairs of agents and their respective clients, I derived a framework of relationship types in the service-providing sphere. Click the Venn diagram to read the full thesis.
Undergrad Thesis: Bio
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